Question 1

How do I apply LMM gel polish?

Accepted Answer

If you are new to gel polish, allow yourself 2–3 practice manicures to become familiar with the process. Our gel is a 1-step formula (base, color, and top in one), but the way you apply it matters a lot. Start by gently pushing back cuticles (optional), trim any loose skin, and file both the edge and surface of each nail to help adhesion. Use very thin first coat (wipe off excess from brush) and cure each nail immediately. If any polish touches the skin, remove it before curing. Then apply a second, slightly thicker coat and cure again (capping the nail tips). Let the lamp rest between hands so it cools down. Close or cap your polish bottle whenever possible during the curing process and shake well before each use, because the formula can separate. Over time, if you experience chipping, cure for an additional 5–10 seconds.

Question 2

What are some application dos and don’ts for LMM gel polish?

Accepted Answer

### Application Do’s
• Push back your cuticles or trim any loose skin if necessary (optional) 
• File both the edges and surface of your nails (in one direction) to improve adhesion 
• Use an ultra-thin first coat (wipe excess off the brush) 
• Remove gel polish from the skin before curing 
• Cure each nail right after applying it to minimize air exposure 
• Apply a second, more even coat and cure again 
• Cap the nail tip by brushing the edge to reduce chipping 
• Let the lamp cool between curing hands 
• Always close or cover the bottle between uses 
• Shake the bottle well before each use (because it’s a 3-in-1 formula)

### Application Don’ts
• Do not apply lotion or cuticle oil before or during the gel application process 
• Do not buff your nails after filing (buffing smooths the surface and reduces adhesion) 
• Do not get gel on your skin; if it happens, remove before curing 
• Do not apply gel polish in direct sunlight or bright light—light exposure can prematurely cure or thicken the formula.

Question 3

What’s the difference between LED and UV lamps? Which type does Le Mini Macaron use?

Accepted Answer

LED lamps use LED light (similar to office lighting) to cure gel polish, while UV lamps use ultraviolet rays. LED is considered safer (lower energy radiation) and usually cures faster. All of Le Mini Macaron’s lamps use **LED light**, not UV. LED lamps also tend not to heat up like UV bulbs, and the LED bulbs do not need frequent replacement.

Question 4

How do I remove LMM gel polish?

Accepted Answer

To remove your gel manicure: 
1. Gently file the surface of your gel manicure (just the top layer) — you don’t need to file down to your natural nail. 
2. Use a gel polish remover wrap: place the cotton pad with acetone over the nail, wrap it airtight (you may use remover clips for better contact). 
3. Wait about 15 minutes until the gel softens and begins to flake. 
4. Remove the packet and gently scrape off the gel using a gel polish remover tool or cuticle stick. 
5. Wash hands to remove debris. If cuticles are dry, apply hand cream. 
6. If you want to give your nails a break or rebuild them, use **Rescue Moi** (with Vitamin B5 & C) for one week to help restore the nail surface.

Question 5

I followed all instructions but my gel polish still chips after 2–3 days. What can I do?

Accepted Answer

If chipping still occurs, this may be due to natural oils present on your nails (affecting 20% of women). As a solution, after filing your nails you can wipe each nail with regular nail polish remover to remove dust and oils, creating a clean, non-oily surface on which to start your application.

Question 6

Can I use LMM Nailcare products under gel polish?

Accepted Answer

LMM’s nail care line is intended for use between gel manicures to rebuild and nourish your nails, not as a base layer under gel polish. Using these treatments under gel may interfere with gel adhesion and cause chipping. However, you *can* apply LMM nail care products as a base for regular (air-dry) nail polishes. The cuticle oil is also safe to use after your gel manicure has cured—or between manicures—to moisturize your cuticles.

Question 7

Why is my gel polish hard or clumpy inside the bottle?

Accepted Answer

Gel polish is light-sensitive and reacts to air and lighting. If stored near windows or under bright lights, the gel may thicken or harden inside the bottle. When first opened, the formula may also seem thick—that’s normal. To prevent clumping: never keep the bottle open for extended periods, always cap or cover it during the curing process, avoid placing an open bottle near an active LED lamp, and store all bottles in a cool, dark place away from light exposure. Do not refrigerate them.

Question 8

Is LMM gel polish free of harmful ingredients?

Accepted Answer

Yes. Le Mini Macaron’s gel polish is free of toluene, DBP, formaldehyde, formaldehyde resin, camphor, TPHP, and xylene. Our polish is also cruelty-free (we do not test on animals) and vegan. All formulas comply with EU cosmetics safety standards.

Question 9

Are your products cruelty-free?

Accepted Answer

Yes. We do not test on animals. Our products follow EU regulatory standards, which include strict bans on animal testing. The EU bans over 1,300 ingredients in cosmetics (versus only 11 in the U.S.), and our compliance means our formulas are cruelty-free and safe for sale within the EU.

Question 10

Can I use LMM gel polish or LED lamp during pregnancy?

Accepted Answer

Yes, our products are safe to use during pregnancy. Our LED lamp uses low-energy light (not UV), and our formulas contain no harmful chemicals or fumes. That said, if you prefer to minimize your use of beauty products during pregnancy, that’s a personal decision.

Question 11

Can I use the power charger from the kit to charge my mobile phone?

Accepted Answer

No. The power charger included in the kit is designed exclusively for the LED lamp and is not intended for use with mobile phones or other electronics. Using it with other devices may cause overheating or damage. However, you may use the lamp’s USB cord with a computer, portable USB power bank, or mobile adapter as long as it powers only the LED lamp.

Question 12

I’ve never used an LED/UV lamp—what should I know?

Accepted Answer

Our lamps are LED-based (not UV). They cure gel quickly and safely. The mini version has a 30-second cycle, while the full-size “Maxi” lamp uses a 60-second cycle, both of which shut off automatically. Gel polish should be applied in ultra-thin layers; if you apply too thickly, it can feel warm or sting under the lamp. If the first cycle doesn’t fully cure it, you can simply run another cycle (or a few extra seconds) to complete the cure.

Question 13

What is the wattage or power of LMM lamps?

Accepted Answer

Our mini (single-finger, classic, or glitter) lamps are **3W** and require at least a 1A (1 amp) adapter. The full-size Le Maxi lamp is **5W** and requires a 2A (2 amp) or higher adapter.

Question 14

Will Le Mini Macaron’s LED lamp work with other brands of gel polish?

Accepted Answer

Yes, in most cases it will. The lamp is compatible with high-quality gel polishes from other brands. However, curing times may vary depending on the brand and formula. If your polish isn’t fully cured after one cycle, you can run two or three cycles of 30 seconds each to complete the cure. Note: regular (non-gel) nail polish cannot cure under LED light—it requires air drying.

Question 15

Does LMM Nailcare need to be cured with an LED lamp?

Accepted Answer

No. All of our nail care products (strengtheners, treatments, etc.) air-dry naturally. You can apply one or two coats to bare nails and allow them to dry without any lamp.

Question 16

How long will my manicure last, and how can I make it last longer?

Accepted Answer

Our 1-step gel formula is designed to last up to **two weeks chip-free**. If you want to extend durability further, use our **Gel Top Coat** over your cured manicure and cure again—this can help it last up to **three weeks**, giving you a salon-quality, glossy finish with greater protection.

Question 17

How is gel polish different from regular nail polish?

Accepted Answer

Regular nail polish dries by air and can smudge or dent while drying, often requiring 20–30 minutes or more. In contrast, gel polish contains polymers that require curing under LED or UV light, making it instantly dry and durable. Gel polish is thicker, glossier, and longer-lasting (chip-resistant), but it also requires a soak-off removal method rather than a simple wipe-off like regular polish.

Question 18

Are UV lamps dangerous?

Accepted Answer

LED lamps emit far lower levels of UV radiation than traditional UV lamps, and Le Mini Macaron’s LED lamp uses even less exposure than typical UV devices. A single LED session emits less UV exposure than a 10-minute walk outside in the sun, making it relatively low risk.

Question 19

Can you have an allergy to gel polish?

Accepted Answer

Yes. Some people with sensitive skin or a prior reaction to HEMA (a common gel ingredient) may experience an allergic response, especially if gel touches the skin. Always perform a patch or spot test on a single nail before full application. If you notice redness, itching, or irritation, discontinue use and consult a medical professional.

Question 20

Why is the gel polish so thick?

Accepted Answer

Gel polish has higher concentrations of resin and pigment to ensure adhesion, color intensity, and durability. Because it must cure evenly under light without spreading or pooling, the formula is inherently thicker than regular polish.

Question 21

Where should I store my gel polishes?

Accepted Answer

Store your gel polishes in a cool, dry, dark place (away from windows and light). Keep bottles tightly sealed when not in use to limit exposure to air and light. Avoid placing open bottles near LED lamps; never refrigerate them. The packaging itself is opaque and light-blocking to help protect the formula.

Question 22

How do I apply Le Sweet (traditional) nail polish?

Accepted Answer

Begin with clean, dry nails. Optionally apply a base coat, then brush on a thin, even layer of Le Sweet polish starting from the center outward. Let it air dry before applying a second coat if desired. Finish with a top coat for extra shine and durability.

Question 23

Do I need a base and top coat with Le Sweet nail polish?

Accepted Answer

Using a base coat is optional but helps with adhesion and protects your nails. A top coat helps extend wear and adds shine—often adding 2–3 extra days of durability. If you prefer simplicity, you can skip them, but your manicure may last longer with them.

Question 24

How can I make my Le Sweet manicure last longer?

Accepted Answer

Prep your nails by wiping with a cleanser pad to remove dust and oils (do not apply lotion first). Start with dry nails, apply base coat, then thin even layers of color, and finish with top coat. Avoid soaking nails in water and wear gloves during cleaning. Regular touch-ups and proper storage help maintain the look. With base + top coins, Le Sweet polish can last up to 8–9 days.

Question 25

Is Le Sweet nail polish compatible with other brands’ polishes?

Accepted Answer

Yes. You may use other brands’ base and top coats with Le Sweet polish. However, for optimal results, we recommend staying within the Le Sweet line for best compatibility.

Question 26

What makes the Le Sweet brush applicator different from traditional applicators?

Accepted Answer

The Le Sweet brush is designed to deliver smooth, even coverage in a single coat. It adapts to nail shape and helps prevent drips and streaks—making it easier to get a flawless application no matter your nail style.

Question 27

What is the best way to store Le Sweet nail polishes?

Accepted Answer

Store Le Sweet bottles upright in a cool, light-free environment. Keep caps closed when not in use, avoid direct sunlight or bright light exposure, and maintain a stable room temperature (not too hot, not too cold). This helps preserve consistency and color quality.

Question 28

How do I earn points in Le Mani Club (Loyalty Program)?

Accepted Answer

You earn points by making purchases, following us on social media, and leaving reviews on items you’ve purchased. We also offer birthday points. As a Le Mini tier member, you earn 1 point per dollar/euro spent. Le Maxi members earn 1.25× points, and Le Pro members earn 1.5× points per dollar/euro spent.

Question 29

How do I redeem points for rewards?

Accepted Answer

Once logged in, redeem points via the Le Mani Club Rewards page or your Account page. When you redeem a reward, you only earn points on the portion of your purchase that you pay (excluding the reward value or gift card amount).

Question 30

Do my reward points expire?

Accepted Answer

Yes. Your points expire one year after they are earned.

Question 31

How do I check my point balance?

Accepted Answer

After logging in, you can view your points balance on both the Rewards page and your Account page.

Question 32

When are reward points added to my account?

Accepted Answer

Points from purchases are added once your order is fulfilled and shipped. Points from referring a friend are added when your friend completes their first order (of $50+). Birthday points are added on your birthday (or up to 30 days after, if your birthday date was just added). Points from social actions (liking, subscribing, following) are added immediately.

Question 33

Can I transfer or merge points between two accounts?

Accepted Answer

No. Points cannot be transferred or merged between accounts. You may have points on multiple accounts, but we recommend using only one account to maximize your benefits.

Question 34

How can I see which loyalty tier I am?

Accepted Answer

Once you log into your account, your current tier is shown on the Le Mani Club Rewards page and in your Account dashboard.

Question 35

How do I become a Le Maxi or Le Pro member?

Accepted Answer

To become a **Le Maxi** member, you must spend at least $150 within a year. To become a **Le Pro** member, you must spend at least $250 within a year. Your tier status is maintained for one year from the date you qualify (on a rolling basis).

Question 36

How do Le Maxi/Le Pro members access exclusive discounts and offers?

Accepted Answer

Exclusive offers, early access to events, and product drops are shared via our email list. To receive those, make sure you’re subscribed. VIP offers sent via email are often restricted to Le Maxi or Le Pro members.

Question 37

Do you offer a free birthday gift?

Accepted Answer

Yes! Make sure your birthdate is added in your account and that you're subscribed to our emails. In your birthday month, points will be automatically added. Le Maxi members receive 100 extra points, and Le Pro members receive 150 extra points. If your birthday is within 30 days of when you add the date, the reward may be delayed by up to 30 days.

Question 38

I left a review but didn’t earn points—why?

Accepted Answer

Only **verified reviews** are eligible to earn points. To be verified, you must leave your review using the special link sent to you via email after your purchase from Le Mini Macaron. If you didn’t receive your points, please contact us at **info@leminimacaron.com** and we’ll help you sort it out.

Question 39

How do I refer a friend?

Accepted Answer

Go to the Le Mani Club Rewards page, enter your friend’s email in the ‘Refer a Friend’ section, and they will receive a unique link. When your friend places their first order of $50 or more through that link, they get $15 off and you will receive 300 points (for U.S. customers).

Question 40

Where is my package?

Accepted Answer

Once your order ships, we email you a tracking number. U.S. orders are shipped via DHL; international orders may use DHL or Access Worldwide, depending on the destination. If you have trouble tracking your package, email us with your order number and we’ll assist you.

Question 41

What are the standard delivery fees and times?

Accepted Answer

We use flat-rate shipping: 
• U.S.: $5 on orders under $55 (free on orders $55+) 
• Canada: $7 on orders under $75 
• Malaysia & Singapore: $10 on orders under $75 
• Japan: $15 on orders under $100

We typically ship orders within 3–4 business days (excluding weekends). U.S. deliveries take 3–5 business days on average. International shipments usually arrive in 10–20 business days, though in some cases it may take up to 40 days. These estimates exclude weekends and holidays. Please note that busy periods (e.g. Black Friday or major promotions) may add up to 2 extra business days for processing.

Question 42

What is the standard shipping policy for orders outside the U.S.?

Accepted Answer

International orders are shipped from the U.S., typically via Access Worldwide or DHL, and take on average 10–20 business days (though in some cases up to 40). We apply flat-rate shipping fees for various regions (Canada, Southeast Asia, Japan). Customs duties or import taxes (where applicable) are the buyer’s responsibility and occasionally may delay delivery.

Question 43

I live on a military base (APO/FPO). Can I place an order?

Accepted Answer

Yes— we can ship to military addresses such as FPO or APO. However: 
• Delivery may take around 21 business days or more 
• Once the package leaves the U.S., we can’t always guarantee final delivery (customer bears final responsibility) 
• We prefer non-military addresses in the continental U.S. when possible, but we will ship to these addresses if requested.

Question 44

Can I ship to Alaska, Hawaii, Puerto Rico, or Guam?

Accepted Answer

Yes, but shipping to these U.S. territories and states may take about 21 business days or more. Once a package leaves the continental U.S., we cannot fully guarantee delivery, so the customer should expect potential delays or issues.

Question 45

A product is missing, arrived broken, or is defective. What should I do?

Accepted Answer

We will replace any missing, broken, or defective item at our expense, provided you supply photos and/or video proof of the issue. Please contact our support team directly via our contact page, and we will promptly assist you.

Question 46

How do I find my tracking number?

Accepted Answer

Once your order ships, you will receive a confirmation email containing the tracking number. You can use this to track delivery via courier’s website.

Question 47

My package is marked delivered, but I haven’t received it. What now?

Accepted Answer

Sometimes carriers mark a shipment as delivered early. Please wait 24 hours to see if it shows up. If not, email us with your order number and we’ll work with you and the carrier to locate it.

Question 48

Why is it taking so long to receive my package?

Accepted Answer

Delays may occur due to incorrect address details, carrier issues, or heavy volume during peak sales periods. If your shipment is unusually delayed, please contact us at **leminimacaron.eu** (or via email) and we’ll help find a solution.

Question 49

Can I modify my order (change products, contact info, address) after placing it?

Accepted Answer

Unfortunately, once the order is paid and you receive a confirmation, we cannot make changes or cancellations. If you don’t wish to keep the order upon delivery, you may refuse the package or return it—but return shipping costs are your responsibility. For questions, contact us immediately.

Question 50

Can I cancel my order after placing it?

Accepted Answer

No. Once payment is processed and confirmation is sent, you cannot cancel. Your only option is to refuse delivery or return the product after reception, with return shipping costs borne by you.

Question 51

What is your return policy?

Accepted Answer

You have **14 days** from the day you receive your order to return it. Items must remain unused, undamaged, and in their original packaging. We cannot issue refunds for items that are used, incomplete, damaged, or dirty. 
After we receive your return (U.S. returns may take up to 7 days, international up to 21 days), we will process your refund within 10 business days (minus original shipping fees).

Question 52

I placed my order over the weekend. When will it ship?

Accepted Answer

Orders are processed within 3–4 business days, excluding weekends. If you order on Friday, your order typically begins processing on Monday or Tuesday.

Question 53

How do I make a return?

Accepted Answer

To start a return, email us with your order number and confirm return details. Ensure items are in their original packaging and unused. For U.S. returns, transit to our warehouse may take up to 7 days; for international returns, up to 21 days. We recommend using a tracked service and notifying us once shipped. After receipt, we’ll issue a refund within 10 business days (deducting shipping fees if applicable).

Question 54

What payment methods do you accept?

Accepted Answer

We accept major credit cards, PayPal, Google Pay, and Shop Pay.

Question 55

How do I use a promo code? Can I combine codes?

Accepted Answer

On desktop: when your cart is ready, enter the promo code at the delivery address step (to the right). On mobile: enter delivery/shipping info first, then apply the promo code during payment. You can only use **one** discount code per order—codes cannot be stacked.

Question 56

I placed my order but forgot to apply the promo code. Can I retroactively add it?

Accepted Answer

No. Once payment is processed, we cannot modify your order or apply a promo code retroactively.

Question 57

Why did my payment fail?

Accepted Answer

First, check whether your card is valid and has prior use (if it's new, some banks require a prior non-online transaction). If that’s not the issue, try using a different email or a different payment method. Also make sure you haven’t exceeded your card’s limit. If the problem persists, contact your card issuer or use another form of payment.

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