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My package was indicated as delivered, but I have nothing in my mailbox. What should I do?
In some cases, carriers update the delivery status before delivering the package. Please wait 24 hours to see if the product will be delivered. If you still do not receive it, please email us and ...
Why is it taking so long to receive my package?
Please check your address details carefully when you submit your order to ensure that there are no delays with your shipment. If your package is extremely delayed (as can happen sometimes with thir...
Can I modify my order (content, contact details, address, etc.)?
Please review your order carefully before confirming and submitting payment. Unfortunately, once your order is paid and you have received the order confirmation, we cannot make any cancellations or...
Unfortunately, once your order is paid and you have received the confirmation, our system does not allow us to make any changes or cancellations. If you do not wish to keep your order once it is r...
You have 14 days to return any purchase from the day you receive your order. Items returned must be in their original packaging and not used. We cannot consider any items that are used, incomplete,...
I placed my order this weekend, when will you ship my order?
All online orders are shipped within 3-4 business days of the order being received (not including weekend days).
After receiving your order and you wish to make a return, you must email us to verify the order number and confirm your information for the return. Please note that the items returned must be in th...
I placed my order but I forgot to use my promo code.
Once the payment has been processed, we cannot make any changes to your order.
How do I use my promo code? Can several be combined?
Desktop: Once your cart is ready, at the delivery address step, on the right you will see a field to fill in and apply your promo code. Please note: you can only use one discount code per order. M...
What are the payments you accept?
We accept all major credit cards, Paypal, Google Pay, and Shop Pay.